Mary Ann G. said "I'd a small work of changing carpet on stairs. The staff converse very well by mobile phone, they present up punctually as promised, selling prices are superior and also the perform is exceptional!" browse additional Recommended Evaluations for Empire Today
Just one thirty day period later on with 3 cellular phone calls and 2 voicemails unanswered I was eventually equipped to talk to a supervisor named Linda ** that chose to inform me that they'd lessen the worth to $200. I advised her that it had been absurd how they have handled me Which they must be ashamed of by themselves. I had to find the carpet changed since I had a hose gap in my floor for that previous month as well as a fifty percent and I could not Stay like that any longer so I agreed to pay for the price. Each day before the appointment they decided to connect with me and explain to me which they about booked and can't enable it to be. They did convey to me that they would now set up it without cost, which was the initial decent factor that they may have finished for me. We rescheduled and the next time they came they told me they were being going to set up gold or silver ground transitions, which I explained to them that there was no way they have been likely to do this given that they originally set up wood transitional and it had been even observed on my initial purchase type.
I dangle up sensation dumb and defeated. I ought to've known much better. Empire instantly despatched e-mail confirming my no cost estimate consultation and my installation. But Once i canceled, I been given a cancellation selection and no e mail to confirm it. If it sounds way too excellent to generally be accurate, over and over it really is. This Tale does close nicely nevertheless. I wound up inquiring A further Mate for just a carpet put in referral. I described the Empire catastrophe and he introduced me to a neighborhood guy who arrived and assessed the specific situation.
So Of course Again I needed to reschedule. The third time they arrived out I instructed them to return early although the gave me a window of 9-11 which they wound up coming at eleven:thirty. This time they instructed me they could not change the carpet because I needed my husband to remove the closet folding doorway. I explained to them the first time they were right here that they removed it and set it again collectively. The person mentioned he does not try this And that i should simply call my partner. I told him that there was not destined to be any one here until six. By this time I was so upset, I have skipped 2 times of labor for them and moved furniture twice by myself all for this crap.
This is simply not the extent of support we assume for our prospects, and we would like the chance to make issues right for you. We're unable to locate your account with the information posted here, but in case you information us again directly with your Speak to information and facts, We'll access out to you personally at the earliest opportunity.
La, CALIFORNIA -- July of 2014, we referred to as Empire Today. The pushy profits lady came to my home precisely the same working day. She did not depart right until we signed the contract together with her. The following day, I termed the corporate and needed to cancel due to the fact their cost was incredibly high-priced, and they would not cancel. They gave me several hundred pounds from the carpet and tile installation. We didn't have a major difficulty with the tile individuals, but we started out replacing the carpet August of 2014. The installer was at my residence July twenty eighth and inspected my home furnishings and my dwelling as well as flooring to make certain that they've got ordered more than enough carpet and to view how they would shift the household furniture. There have been purported to put in the carpet the following day which might are actually Tues July 29th. Based on his recommendation he said for us to start August 1st to ensure that he can carry more and more people and which they can complete The work quicker on Saturday. I said alright. They started the alternative of my carpet August 1st 2014. Two read this men and women arrived and virtually hostage in my dwelling. They were utilizing laundry place door and entrance door to come back into my house. They place the many heavy furnishings without having coverage on my entrance entry, which can be marble which was in perfect ailment right before they began Performing. They moved the rest of my other household furniture in my kitchen area and in my breakfast space and we were held hostage simply because we could not use our kitchen area and refrigerator and entrance entry. So, we have been pretty much dwelling over the front yard or yard. We had been not able to enter into the home to view what was taking place, or in certain scenario make use of the restroom.
Remember to preserve the e-mail coming, if empire would not aid us, then a category action lawsuit will. Up to now Now we have a number of on board. Want a lot more.
Up-to-date overview To whoever is examining this and bought ripped off from empire. Browse my criticism. I'm wanting to file a category Motion Regulation Fit versus them. I've asked for $4000 back when they billed us $eight.69 for every sq.-foot. Completely preposterous.
What the…? You chop my stairs to support the laminate, leaving a gaping hole!!! The ultimate straw was getting a two-and-a-50 percent foot scratch deep in to the laminate from the master bedroom. The direct mentioned he experienced no extra components, and would correct after he ordered much more in a afterwards date. Evidently, I didn't indicator the final paperwork. I then known as the key Workplace as well as the Girl who answered reported she would contact the set up supervisor. I questioned if she might have him connect with me since I'd photographs and desired to clarify. To which she replied, “No. He'll connect with the crew.” Actually??? I'm the a single who's having a not-so-great knowledge in this article. Not the crew. Evidently, I haven't been given a phone back again from anyone. The direct seemed to want to appease me, but I am not happy at all. Putting up photos to indicate that awful get the job done.
Was this evaluate …? Beneficial 9 Funny Amazing Remark from Rebekah C. of Empire Today Business enterprise Proprietor eleven/one/2012 Cindy, thanks for generating us aware of your issues with our pricing and also your profits appointment.… Cindy, thanks for earning us aware about your worries with our pricing plus your product sales appointment. It is rarely our intention to make our clients sense pressured, and we regret that this was your practical experience.
I want I might have browse critiques on the web in advance of trusting them. This six-7 hours work has tuned into number of months And that i am nevertheless watching for a resolution.
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The salesperson informed us all we needed to do was to pack up everything on our shelves etcetera. as well as the installers would move those combined with the home furniture. If the installers arrived they claimed "oh, we do not do this."
Should really've explained NO THANKS appropriate then and there, but I really needed this job finished. He instructed me he could have one of his 20 crews again around below tomorrow and have The work completed in an hour or so or so. I mentioned Okay, at the very least I would not really need to hold out any longer. He pulled up the contract on his tablet and said I might get a replica overnight, I just had to indication some places. Then he reported he would want my bank card info or Test to protected the appointment. He stressed that no person would receives a commission till the get the job done was carried out and that I signed a certificate of satisfactory completion and gave it on the installer.